The District of Columbia Mental Retardation and Developmental Disabilities Administration



Solution Highlights

  • Manage the day-to-day needs and services of the consumer.
  • Track details about all consumer services.
  • Monitor consumer satisfaction and outcomes.
  • Track details about all consumers and providers.
  • Manage the quality of services consumers receive and survey their satisfaction and quality of life.
  • Manage the benefits of consumers who are eligible for Medicaid waivers and Social Security Insurance.
  • Manage consumer and provider Incidents.
  • Manage consumer quality assurance initiatives by developing an issues tracking system.
  • Manages problems and concerns related to consumer services.


The Mental Retardation and Developmental Disabilities Administration (MRDDA) is exclusively devoted to the mental health needs of persons with mental retardation and developmental disabilities. The Mission of MRDDA is to provide information and services, to the District of Columbia citizens, concerned with the quality of life and choices for persons with mental retardation within residential options including home, community etc. In addition, the requirements of the federal government, courts, advocates, consumers and their families, guardians, and legal counsel affect the quality of service delivery to the consumers.

The Challenge

The major goal of this project was to bring MRDDA into compliance with a court mandate, Evans Exit Plan, by building an enterprise application to manage services provided to persons with mental retardation and developmental disabilities, to be completed by a series of aggressively established court ordered deadlines.

Challenge Highlights

  • To build an enterprise solution to meet a court mandate, Evans Exit Plan, to be completed by aggressively established court deadlines.
  • Increase the timeliness of information for decision makers.
  • Provide a common data-sharing environment among care providers, advocates, and MRDDA personnel.
  • Implement a “best in class” business process to support the agency’s mission of providing high quality care.
  • Develop a secure infrastructure that protects the privacy of agency and client information.
  • Provide a comprehensive trend-reporting module for management and consumer advocates.
  • Gain client acceptance.

The District of Columbia’s Mental Retardation and Developmental Disabilities Administration (MRDDA) had the critical mission of meeting a court mandate, the Evans Exit Plan. MRDDA looked to Obverse to implement an enterprise-wide internet application, to support the mental health needs of persons with mental retardation and developmental disabilities. The system needed to support the vision of securely sharing client data, automating the process of providing services, including Medicaid waivers, administration, and tracking unmet supports. Obverse developed the MRDDA Consumer Information System (MCIS) to meet the client’s business needs, and successfully implemented the system by all court established deadlines.

Developing a solution of this scale required a complete assessment of MRDDA’s business process and a full understanding of the Evans Exit Plan. Planning involved using proven methods in Unified Modeling Language (UML) to convey the solution and to ensure a sound plan before proceeding to development. It was crucial to demonstrate every part of the system in order to successfully meet strict deadlines set by the court. The development phase had to progress without any delays from a business process standpoint.

MCIS’s Case Management for individuals, or consumers, with developmental disabilities has two components – Intake case management and ongoing case management. Together these two components include the responsibility for locating, managing, coordinating, and monitoring:

  • All proposed services.
  • Needed medical, social, and other publicly funded services.
  • Informal community supports needed by eligible persons.